Get the Latest Version
All StudentAccess Online updates are included as part of your Annual Hosting and Support Plan. This means whenever updates are added, you get them automatically. Just login and you're ready to go!
StudentAccess Desktop & Videos:
Existing customers can download the latest version of StudentAccess at any time by entering their keycode. The keycode is specific to a particular department or grant.
If you are an existing customer, but don't know your keycode, please call us at 800.801.1232 or email us at firstname.lastname@example.org.
Toll Free Phone Support 1.800.801.1232.
Our StudentAccess experts
are available Monday through Friday from 8am-5pm (MST) to assist you.
Unlimited Email Support
Maybe you have a crazy schedule or maybe you just prefer email. Whatever your reason, we are here for you! Contact us at email@example.com
provides you with the opportunity to discuss StudentAccess with us and other TRIO programs that use StudentAccess software.
Remote Desktop Support
allows you to share your desktop with the technician currently assisting you. The access is temporary and used only for the current support session. Our access is removed immediately following completion.
Renew Support Plans
All of our customers receive access to technical support via phone or email, as well as live remote desktop, as part of your Annual Support Plan (ASP) or your Annual Support and Hosting Plan (ASHP) for Online customers.
Learn more about your StudentAccess software with the click of a button! Our online video library provides training at your convenience.
New User Orientation videos are available as part of your Annual Support Plan. These short videos discuss features to give you a head start on using the software.
Self Paced videos delve into the features of each grant's software more deeply, so you can take better advantage of the software.
Self paced videos are automatically available to Online customers. Desktop customers may purchase access to the self-paced videos. Ask our tech support for more information.
Enter your keycode to access the videos available to your institution grant.
Join the Community Listserv
Connect and share with other StudentAccess customers in your TRIO community, by signing up for the general SA list, or SSS or UB.
Click here to sign up.
How to Unsubscribe:
You may leave a list at any time by placing "SIGNOFF" and the name of the list you wish to leave (SA-SSS, SA-UB, or STUDENTACCESS-LISTSERV) in the body of an email and send to firstname.lastname@example.org.
How to Send Listserv message:
To send a message to everyone currently subscribed to the list, send an email to the appropriate address for the list you wish to reach. Please note: you must be a member of any list you wish to post to.
We recommend placing the topic of the email in the subject line to make it easier for you and others to identify which messages are of particular interest.
General StudentAccess listserv
Student Support Services listserv